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Statistical User Satisfaction Survey 2017

Nepal, 2017
Other Ad-hoc Survey
Central Bureau of Statistics
Created on August 18, 2017 Last modified August 18, 2017 Page views 156134 Download 75795 Documentation in PDF Metadata DDI/XML JSON

Identification

Survey ID Number
NPL-CBS-SUSS-2017-v01.
Title
Statistical User Satisfaction Survey 2017
Translated Title
Tathanka Prayogakarta Santusthi Sarwechhan 2017
Country
Name Country code
Nepal NPL
Study type
Satisfaction assessment survey
Abstract
The Statistical User Satisfaction Survey 2017 conducted by Central Bureau of Statistics (CBS), Nepal is the first of its kind. The main objective of the SUSS 2017 is to assess the level of satisfaction of users with the current state of official statistics produced by CBS. The other specific objectives are to access quality levels of services and products provided by CBS, examine service delivery systems, identify constraints and propose recommendations for improvement. Respondents of the survey are partner agencies of National Statistical System which supply or use data produced by CBS as well as national and international data user of CBS. The survey employs a purposive sample selection procedure from six groups of users affiliated to: 1. Government abd semi-government organizations, 2. NGO/INGO and international development parters, 3. Academic and research institutes, 4. Financial, business, trade and commercial organizations, 5. Media and press, 6. Political parties and civil societies. Users are selected from 49 districts of all 7 provinces where CBS statistics using agencies and organizations are located in greater numbers.The survey used both traditional paper questionnaires and modern IT based CAPI and email correspondence with e-questionnaires for data collection. The findings from the survey will be helptul to CBS for further improvement of quality of its future products and services.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
Individual (user of statistical products and services of CBS, Nepal)

Version

Version Description
v01: Final data for internal use only
Version Date
2017-07-14

Scope

Notes
The scope of the survey includes: CBS service, CBS products and service of Statistics Offices of CBS located in districts.
Keywords
Keyword
User
Satisfaction

Coverage

Geographic Coverage
National Coverage
Universe
All individuals who use the product and service of Central Bureau of Statistics.

Producers and sponsors

Primary investigators
Name Affiliation
Central Bureau of Statistics National Planning Commission Secretariat, Government of Nepal
Funding Agency/Sponsor
Name Abbreviation Role
Government of Nepal GoN Financing

Sampling

Sampling Procedure
The SUSS 2017 uses a purposive sample selection method. The total sample size is 1200 users. Statistical user satisfaction survey 2017 has total sampl size of 1200. Sample units are purposively selected among the users of CBS products and services who are affiliated in six different agencies or organizations as follows:

Agency type Sample size %
Government/semi government 192 16.0
NGO/INGO/Int'l dev partners 240 20.0
Academic/Research institute 360 30.0
Financial/bussiness/commerce/trade 144 12.0
Media/Press 144 12.0
Political party/civil society 120 10.0
Total 1200 100
Response Rate
The response rate of this survey is 85 percent.

Data Collection

Dates of Data Collection
Start End
2017-02-26 2017-05-29
Data Collection Mode
Face-to-face [f2f]
Supervision
The field work of Kathmandu valley was supervised by supervisor team of publication, dissemination and library section of CBS. The field work in districts was supervised by head of Statisticsal office of respective district. Central supervisons from CBS were also conducted in selected disrticts for cross-check and validation of data.
Data Collection Notes
A 5-day training programm for the enumerators was held on questionaire, manual, tablet operation and data entry procedure before conductiong the survey. The pre-test for the survey took place in Kavre district where 15 questionnaires were filled up. A total of 35 interviewers, 30 supervisors were used in this survey. Data collectioon took place over a period of about 3 months from 26 feburary 2017 to 29 may 2017. Each enumerator took on an average 20 minites to fill the questionaire. Some questionnair were received via email.
Data Collectors
Name Abbreviation Affiliation
Statistical Offices SOs Central Bureau of Statistics
Central Bureau of Statistics CBS National Planning Commission secretariat, Government of Nepal

Questionnaires

Questionnaires
The survey employs both traditional paper questionnaire, and IT based CAPI, and eQuestionnaire through email. Paper questionnaires are used in districts outside Kathamndu, CAPI is used in Kathmandu valley and the pdf fill-in eQuestionnaire is sent to registered users located inside and outside of country via email. The questionnaire is divided into 7 sections as follows:

Section 1. Introduction
Section 2. Use of CBS data and publication
Section 3: Quality of CBS statistics
Section 4: User perspective in CBS website
Section 5: User perspective on CBS statistical services
Section 6: Services of CBS statistics office in district
Section 7: User's feedback

Data Processing

Data Editing
For the consistency of data required logics were set in the data entry programme. For the processing and analysis of data SPSS and STATA programme were employed.
Other Processing
Tablet and desktop data entry programme were designed for data entry.

Access policy

Access authority
Name Affiliation Email URL
Director General Government of Nepal info@cbs.gov.np cbs.gov.np
Contacts
Name Affiliation Email URL
Director of Publication, Dissemination and Library Section CBS archive@cbs.gov.np cbs.gov.np
Confidentiality
Confidentiality of the respondents is guaranteed by article 8 of Statistics Act 1958. Restriction on publication of information and details Any information or details relating to any person, family, firm or company, which have been supplied, obtained or prepared pursuant to Section 3 or Section 4 or Section 5 or Section 6 or Section 7 or any part of such information or details, shall not be disclosed or published directly except to the Director General or to any other officer of the Bureau without the written permission of the person or of his or her authorized representative supplying such information or details.
Access conditions
The dataset has been anonymized and is available for internal use only. It is not accessing for public use.
Citation requirements
Central Bureau of Statistics (CBS), Nepal. Statistical User Satisfaction Survey 2017. Data and information is downloaded from National Data Archive (NADA): http://cbs.gov.np/nada/index.php/catalog on [date].

Metadata production

DDI Document ID
DDI-NPL-CBS-SUSS-2017-v01
Producers
Name Abbreviation Affiliation Role
Central Bureau of Statistics CBS National Planning Commission Secretariat, Government of Nepal Documentation of the Study
Date of Metadata Production
2017-07-09
DDI Document version
Version 01 (July 2017): Original documentation of the survey